RETURN & REFUND POLICY

The returned goods/products will be checked together with the receipt and the goods should be in the good condition. The packaging should also be in original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund.

LIKE BOOKSHOP SDN BHD will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will receive their refund within 7-14 working days after the confirmation.

Refund Options:

• For payment that is paid through Credit Card, the payment will be proceeded for a reversal transfer back to the original payment account, and it will take approximately 7-14 working days to be reflected in your credit card account.
• For FPX / Online transfer / Bank in, bank details will be required by LIKE BOOKSHOP SDN BHD for the refund process. It will take approximately 7-14 working days to be reflected in your bank account.

Under normal circumstances, there will be NO EXCHANGE, RETURN OR REFUND of any items that are purchased, regardless if the products have been picked-up, opened or unopened and so on.

For purchased items that are verified and agreed by LIKE BOOKSHOP SDN BHD where the faulty or defective items are a result caused by external factors (such as during delivery), these items will be available for exchange for the same item. These items must be hand delivered to LIKE BOOKSHOP SDN BHD pick up and payment centre. The shipping costs of the return shall be borne by the client or the seller on the basis of the agreement of both parties.

Under circumstances where products that are required to be sent back to the supplier (local or overseas) additional handling and service charges may occur. These charges are to be borne by the customer, in the case of such items are defective as a result due to error by the customer unless the error is caused by our side / the seller.

Any other cases that qualify for an exchange and return may incur a restocking fee.

SUPPORTING DOCUMENT FOR RETURN/REFUND

1.) Damaged product

• Photo(s) and/or video of the product, showing physical damage (e.g. cracks, defects)
• Photo(s) and/or video showing condition of the internal and external packaging of the parcel
• Photo of the Air Waybill (AWB) attached on the parcel

2.) Faulty product

• Photo(s) and/or video of the product, showing it does not work as intended (e.g. electronic device that does not work despite connecting to power source/battery inserted)

3.) Incomplete/missing product

• Photo(s) and/or video of the parcel received and products it contains
• Photo of the Air Waybill (AWB) attached on the parcel that shows the content/weight of the parcel you should have received
• Photo showing all the products received in the parcel on a weighing scale to show actual total weight

4.) Wrong product

• Photo(s) and/or video of the parcel received and products it contains
• Screenshot(s) of actual product from seller’s listing in likebookshoponline.com
• Photo of product being measured using a measuring tool (from one end to the other) if the product’s size is wrong.

Please return your purchase to the following address:
LIKE BOOKSHOP SDN BHD
NO 88, Jalan Lestari perdana 7/4,
Taman lestari Perdana,
43300 Seri Kembangan, Selangor Darul Ehsan.

Please contact us at info@likebookshoponline.com or whatsapp us at 012-5218988 if you have any questions or doubts.